Features
Found something else? Get it agreed before you do it
What it does
Who raises it, and from where?
The person on site, on their phone, without walking to the office or ringing anybody. They describe what they have found, add a photo of it, and send it. Their name is kept against it as the person who raised it, so a month later it is clear who saw what.
Does the engineer have to price it?
Only if you want them to. Whether somebody can put a figure on extra work is a setting per business, because in a lot of trades the person who finds it is not the person who prices it. Raised and not yet priced is its own state — the customer has been told nothing at that point, and it cannot reach them until somebody has.
What stops an unpriced request going to the customer by accident?
A request with no price on it cannot reach the approval page at all. An unpriced figure is null rather than zero, and a request rendering "£0.00" on a page with an Approve button on it would tell a customer their extra work is free. That is enforced in the rule rather than left to whoever writes the screen.
How does the customer approve it?
A link to a page showing what was found, the photo, and the price, with Approve and Decline on it. No account and no app. If they decline, they can say why, and you see the reason rather than silence.
What is kept as proof?
The exact sentence they agreed to, word for word as it appeared on the screen, plus their name, their position if they are signing for a company, the time, the IP address and the device. A reconstruction of what the page probably said eighteen months ago is worth nothing in a disagreement; the words on the screen at the moment they ticked the box are worth everything.
What happens to the photo if they say no?
It stays exactly where it is, on the job's record. A customer declining the extra work is precisely when the evidence of what you found matters — nothing about the proof is tied to whether the money was agreed.
Does the approved work reach the invoice?
Yes, as lines added to the job, at the figure the customer was actually shown. The amount is snapshotted when the request goes out, so a later change to your prices cannot retrospectively alter what somebody agreed to pay.
What it does not do
Worth knowing before you spend an afternoon on it rather than after.
There is no negotiation back and forth on the page. The customer approves or declines; a conversation about the price happens on the phone, as it does now.
It does not chase an unanswered request on its own. It is on your list until somebody acts on it.
A declined request cannot be re-sent as the same request. Raise a new one, so what was offered and refused stays readable.
See it being done
Step-by-step guides with a short recording of each one, free to read without an account.
Extra work, from finding it to being paid for it
Pricing work nobody quoted for, showing the customer why, and getting it onto the bill with their yes in writing.
Photos, video, voice notes and extra work
Your record of what you found and what you left, and getting extra work approved before you do it.
Decide who can price extra work
Your team can always flag work they find on site. Whether they can put a price on it is yours to choose.
The job evidence record
Everything photographed, filmed, recorded or written on a job — and choosing what the customer sees.
Questions, answered
Can an engineer send extra work to a customer from site?
Yes, from their phone, with a photo of what they found. Whether they can also put a price on it is a setting, because in many trades that is somebody else's job.
What if nobody has priced it yet?
It cannot reach the customer. An unpriced request is held as unknown rather than zero, so a customer is never shown £0.00 next to an Approve button.
What proof is kept when they approve?
The exact wording they agreed to, their name and position, the time, the IP address and the device — stored as it appeared, not reconstructed afterwards.
Is the photo kept if the customer declines?
Yes. Evidence of what you found stays on the job whatever the answer, because a refusal is when it matters most.
What does it cost?
£29.99 a month for the whole business — every feature, every person, no add-ons and no per-user pricing. 60 days free and no card to start.
Everything else it does
Try it on your own work
60 days free with everything switched on, and no card to start. If you would rather ask something first, there is a person on the other end.
£29.99 a month for the whole business after the free 60 days.