Refund and Cancellation Policy

TaskMyJob is provided exclusively to business customers. By subscribing to TaskMyJob, you confirm that you are purchasing the Platform and Services wholly or mainly for business purposes and are not acting as a consumer.

Unless otherwise stated in your Order Form, subscription plan, quotation or other written agreement:

• subscriptions are billed monthly in advance;
• the minimum subscription term is one month;
• subscriptions renew automatically for successive monthly periods; and
• subscription Fees remain payable until the cancellation takes effect.

Any different minimum term, billing frequency or cancellation arrangement stated in an Order Form will take priority.

You may cancel your subscription by providing TaskMyJob with at least 30 days' written notice.

Cancellation requests should be sent to enquiries@taskmyjob.co.uk.

Your request should include:

• your business name;
• the name and email address associated with your Account;
• your reason for cancellation, if you wish to provide it; and
• your requested cancellation date.

We will confirm receipt of your cancellation request by email.

Cancellation will take effect when the required 30-day notice period has expired. Any subscription payment falling due during the notice period will remain payable. No further subscription payment will be collected after the effective cancellation date.

Where an Order Form specifies a fixed or minimum subscription term, cancellation will not take effect before the end of that term unless TaskMyJob agrees otherwise in writing.

Subscription Fees are generally non-refundable because access to the Platform and Services is made available from the beginning of each paid subscription period.

TaskMyJob does not normally provide refunds or credits for:

• partially used subscription periods;
• unused Platform access;
• failure to cancel before a renewal date;
• a change of mind;
• reduced use of the Platform;
• failure to use available features or integrations;
• suspension or termination resulting from a breach of the Terms and Conditions;
• periods during which an Account remains active but is not used; or
• Third-Party Service failures outside TaskMyJob's reasonable control.

Nothing in this policy excludes any refund or remedy that TaskMyJob is legally required to provide.

Setup, onboarding, implementation, configuration, migration, training, integration and bespoke-development Fees are non-refundable once the relevant work has begun, unless:

• otherwise stated in an Order Form;
• TaskMyJob agrees otherwise in writing; or
• a refund is required by law.

If work has not started, TaskMyJob may consider a refund request at its discretion, less any reasonable costs already incurred.

Free trials, pilot access, beta access and promotional periods may be changed, withdrawn or terminated in accordance with the applicable offer terms.

Unless expressly stated otherwise:

• no payment will be refunded for the unused portion of free or promotional access;
• the Customer is responsible for cancelling before a paid subscription begins; and
• a subscription may begin automatically at the end of a trial where this was clearly disclosed during registration.

TaskMyJob may suspend or terminate an Account in accordance with its Terms and Conditions.

If TaskMyJob terminates a subscription for convenience and the Customer has prepaid for a period extending beyond the termination date, TaskMyJob will ordinarily provide a pro-rata refund of the unused prepaid subscription Fees.

No refund will normally be provided where TaskMyJob suspends or terminates an Account because of:

• unpaid Fees;
• breach of the Terms and Conditions;
• unlawful, fraudulent or prohibited activity;
• misuse of the Platform;
• security or regulatory risk;
• false or missing verification information; or
• breach of applicable third-party provider terms.

If you believe that you have been charged incorrectly, more than once or after your cancellation became effective, contact us promptly at enquiries@taskmyjob.co.uk.

Please provide:

• your business and Account details;
• the payment date;
• the amount charged;
• the payment reference; and
• a brief explanation of the issue.

Where we confirm that a payment was collected in error, the relevant amount will be refunded to the original payment method.

Approved refunds will normally be issued to the original payment method.

Although TaskMyJob will process approved refunds promptly, the time taken for the refund to appear may depend on the relevant bank, card issuer or payment provider.

Any chargeback should only be raised after giving TaskMyJob a reasonable opportunity to investigate and resolve the disputed payment.

Following the effective cancellation date:

• the Customer's right to access and use the Platform will end;
• the Account may be disabled;
• all outstanding Fees will become immediately payable; and
• Customer Content will be handled in accordance with the TaskMyJob Terms and Conditions and Privacy Notice.

Where reasonably practicable and subject to payment of all outstanding Fees, Customer Content will ordinarily remain available for self-service export for 30 days after termination.

Customers are responsible for exporting any information they wish to retain before the applicable export period expires.

TaskMyJob may update this Refund and Cancellation Policy from time to time. Material changes will be communicated in accordance with the TaskMyJob Terms and Conditions.

For cancellations, refund requests or payment queries, contact:

Email: enquiries@taskmyjob.co.uk
Telephone: 07976 748850