Settings and your account

Get help from a person

When the guide does not cover it.

Written 30 September 2026

Reaching a person, and what to put in the message.
What is said in this recording

If something is not working or you are not sure, talk to us. There is a person on the other end.

Step by step

  1. 1

    Open Support from the account menu at the top right.

  2. 2

    Email for anything involving a specific invoice, quote or connection.

    Include the reference if you have one — it is much quicker to find.

  3. 3

    Call for anything urgent, or where talking it through is faster.

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