Appliance and white goods repair
Software for appliance repair engineers
What is different about this trade
Ticking a part in and deciding when the work goes back into somebody's day are two decisions, usually made by two different people. So arrival is recorded as the event it is — which is also how you find out a supplier was three weeks late, a fact a status can never carry — and the booking is a separate choice made by whoever runs the diary.
How it handles your day
A wait with a date on it
A wait with no date is the one to chase
Two visits, one job
Diagnose, then price
Warranty and account work, billed monthly
Questions, answered
Can one job have two visits weeks apart?
Yes — a job is the work and a visit is a block of time, so a diagnose-and-return is one job with two visits and one history.
What happens to the diary slot while we wait?
It is released. Work that cannot be done must not hold an afternoon somebody else could have used. The visit is cancelled rather than deleted, so what was planned is still readable on the job.
How do I find the jobs waiting on parts?
They are on the booking list under their own heading — visible, because hiding them is how they get forgotten, but separated from the work that could be done this afternoon.
Does it record how late a supplier was?
Yes, because arrival is kept as an event with its own date rather than the status simply flipping back. "That part was three weeks late" is a fact about a supplier.
Can I charge a call-out fee and then quote?
Yes. The call-out is the job's price and the repair is priced separately once you know what it is, sent for approval before it is done.
How much is it?
£29.99 a month for the whole business — every feature, every person, no add-ons. 60 days free and no card to start.
Before you start
When you sign up you are asked what the business does. Pick Appliance Repair — the app uses it to decide what to show you, so the screens arrive already suited to the work rather than needing switching off one at a time.
The arithmetic behind this is free to use without an account — try the hourly rate calculator, which runs the same code the invoices do.
See it being done
Step-by-step guides with a short recording of each one, free to read without an account.
A job that is waiting on something
Putting a job on hold, giving its diary time back, telling the customer, and picking it up again when the part arrives.
A job that takes more than one visit
Book a job across several days or several machines, put two engineers on the same visit, see what still needs a slot, and let the diary tell you when a day will not fit.
Bill a customer once a month
A letting agent or a housing association who sends you forty jobs a month gets one invoice, with a line for each.
Also worth a look
Most businesses on this list do more than one of these. It is the same product and the same price either way.
Plumbers and heating engineers
Today's leak and next November's service are two different problems. One goes in the diary; the other has to be sold again. Both are handled here.
Locksmiths
No quote, no second visit, paid before you leave. The invoice goes out at the door and they settle it on their own phone.
Try it on your own work
60 days free with everything switched on, and no card to start. If you would rather ask something first, there is a person on the other end.
£29.99 a month for the whole business after the free 60 days.